Refund policy
Refund Policy
Cancellation Policy
We understand there may be instances where you need to cancel your order. If so, please contact us within 3 hours of placing your order. As we begin preparing your order promptly, we may not be able to accommodate cancellation requests beyond this timeframe.
Product Assessment and Issue Resolution
At Magivine, we encourage customers to inspect their orders upon receipt. If you find any discrepancies such as defects, damages, or incorrect items, please contact us within 15 days of delivery. This timely communication allows us to evaluate and resolve the issue promptly.
Please note that issues reported beyond 15 days from receipt may not be eligible for resolution.
Refund Policy
Our commitment to quality ensures you receive top-notch products. In the rare event that you receive a damaged or faulty item, we offer a full refund or replacement per your preference.
Refunds will be processed promptly via your original payment method, but the posting time may vary depending on your bank or credit card company’s policies.
How to Request a Refund or Issue Resolution
1️⃣ Report the Issue:
Contact us within 15 days of receiving your order by emailing support@magivine.com. Include your order number (e.g., #MV-12345) and a clear description of the issue.
2️⃣ Share Evidence:
Attach clear photos or videos showing the issue to help us understand the situation accurately.
3️⃣ Wait for Confirmation:
Our team will review your request and respond within 48 hours with the next steps.
4️⃣ Refund Processing:
If approved, your refund will be processed, and the credit will be applied automatically to your original payment method. The posting time may vary by bank.
Our team is always here to help if you have questions or need assistance during the process.
Returns & Exchanges
At Magivine, we produce and stock products in small batches to reduce waste and ensure quality, which means we do not accept returns or exchanges for non-quality-related reasons. We encourage you to review product descriptions, measurements, and photos carefully before placing your order.
If you have any questions about sizing, product attributes, or need additional information before purchasing, please reach out. We are here to help you shop confidently.